Contact Aid My Hearing
Whether you are weighing up your first pair, comparing two models, or need a hand with hearing aids you already own, you will be talking to the audiologist, not a call centre. Fill in the form and we reply the same working day. If you would rather we rang you, just say so in your message and tell us a good time to call.
Prefer to talk? Call 0208 0361 110, Tuesday to Saturday, 9am–5pm. Outside those hours, or if it is urgent, email info@aidmyhearing.co.uk and we will pick it up as soon as we are back.
Aid My Hearing is an online and remote service, so there is no showroom to travel to. Your hearing test is reviewed, your aids are programmed and any adjustments are made remotely, wherever you are in the UK.
How we can help
Most messages we get fall into one of three groups. Pick the one that sounds like you and tell us a little about it — the more you share, the more useful our reply will be.
Before you buy
Not sure which hearing aid suits you? Send us your hearing test if you have one, or simply tell us where you struggle most — the pub, the television, the family table. We will suggest the right model and technology level, and we will say so if a cheaper one would do the job.
Already wearing our aids
Something not quite right? Too loud in the car, your own voice booming, whistling when you put them in? Remote tuning is free for as long as you own them. Tell us what you are hearing and we will book a remote session and adjust them from here.
Orders, deliveries and returns
Want to track an order, change a delivery, claim on your 5-year warranty or start a return within your 60-day money-back trial? Include your order number and we will sort it the same working day.
What to include in your message
- Your hearing test or audiogram, if you have one — a photo is fine. It lets us give a real recommendation rather than a guess.
- Which hearing aids you are using now or thinking about.
- The situations you find hardest — restaurants, TV, the phone, group conversation, one particular voice.
- Your order number if you are asking about an existing order.
- The best time to call if you would like us to ring you back.
There is never any sales pressure. If a hearing aid is not right for your hearing, or you do not need the level you are looking at, we will tell you.
